- IT Consultant - Client Services, Software Developer: 1986-
2004
* Various companies, Client Services, Ottawa, ON; Montreal,
QC Successfully delivered products and services in fluently
bilingual, fast-paced, high pressured, multitasking team
environments with tight deadlines
 * Mentored, coached, and cross-trained several colleagues
enabling our team to become more efficient cutting down the
delivery time from several hours to 20 minutes or less
 * Provided detailed written documentation to clients,
colleagues, and managers
 * Researched and analyzed client requirements, then
delivered the appropriate action plan
 * Continuously updated my skills and knowledge enabling
me to continue providing excellent service to clients as well
as my colleagues

- Workshop Facilitator: 2008-2008
Ottawa Chinese Community Service Centre
 * Supervised the workshop participants on an actual work project successfully delivered to the Ottawa Chinese Community Service Centre
 * Identified and addressed challenges for self-marketing and provided coaching for interview preparation through mock job interviews, and demonstrated at job fairs how to approach perspective employers giving elevator speeches to the recruiters
 * Researched, created, delivered, and facilitated the curriculum for the workshop, “English for IT Professionals”, for class sizes of 20 to 30 newcomer professionals significantly improving their English related to their professions, workplace, Canadian culture, and everyday life situations