PROFESSIONAL EXPERIENCE

April 2011 to Present, Service Canada (Human Resources and Skills October 2010 to November 2010, Development Canada)
December 2007-March 2009
Payment Service Agent (PM-01) Moncton, New Brunswick
 Calculation and assessment of claimant’s employment insurance claim
 Interpreting and applying procedures, policies and regulations and legislation
related to the Employment Insurance
 Conduct fact-finding interviews by telephone to collect missing
information for the purpose of determining eligibility and entitlement
 Experience in dealing with the general public
 Fact-Finding

February 2011 to Present Atmosphere Clothing Company Inc. (2011)
Secretary, Board of Directors Dartmouth, Nova Scotia
 Hold meeting with other board members
 Cold calling business owners via e-mail, phone, mail, or in-person to acquire sales
 Prepare business documentation
 Contact international manufacturers for ordering purposes, via e-mail, phone, online order forms
 Send and Deliver product to store front via mail or personal delivery

December 2010 to March 2011 Service Canada (Returning Canadian Residents Program (Miramichi Investigation Centre))
Benefit Officer (PM-02) Miramichi, New Brunswick
 Review data match between Human Resources Development Canada and the Canada Customs and Revenue Agency
Decide if further fact-finding is required
Impose disentitlements and penalties
Review and analyze application for benefit payments to determine if eligibility requirements are met
 Investigate any outstanding circumstances related to the file for benefits
 Render payment decisions with respect to eligibility, entitlement to benefits with due individual situations
 Explain to clients the terms and conditions for the continued receipt of benefits, the reason (s) for entitlement and non entitlement to benefits and explain the right of appeal
 Interpreting and applying procedures, policies and regulations and legislation
related to the Employment Insurance
 Conduct fact-finding interviews by telephone to collect missing
information for the purpose of determining eligibility and entitlement
 Experience in dealing with the general public

August 2009 to September 2010 Human Resources and Skills Development Canada (Compensation and Benefits)
Administrative Support (PM-01) Moncton, New Brunswick
 Help Compensation Advisors with Employee file preparation and updating
 Receive and forward telephone or counter enquiries to appropriate personnel
 Locate and remove material from files when requested
 Experience in dealing with the general public
 Open, sort and route mail
 Transfer Employee files to and from different offices
 Prepare documents for Management

March 2009 to August 2009 Service Canada (Human Resources and Skills Development Canada)
Benefit Officer (PM-02) Moncton, New Brunswick
 Review and analyze application for benefit payments to determine if eligibility requirements are met
 Investigate any outstanding circumstances related to the file for benefits
 Render payment decisions with respect to eligibility, entitlement to benefits with due individual situations
 Explain to clients the terms and conditions for the continued receipt of benefits, the reason (s) for entitlement and non entitlement to benefits and explain the right of appeal
 Calculation and assessment of claimant’s employment insurance claim
 Interpreting and applying procedures, policies and regulations and legislation
related to the Employment Insurance
 Conduct fact-finding interviews by telephone to collect missing
information for the purpose of determining eligibility and entitlement
 Experience in dealing with the general public

June 2007 to December 2007 Service Canada (Human Resources and Skills Development Canada)
Claims Assessor (CR-04) Moncton, New Brunswick
 Calculation and assessment of claimant’s employment insurance claim
 Interpreting and applying procedures, policies and regulations and legislation
related to the Employment Insurance
 Conduct fact-finding interviews by telephone to collect missing
information for the purpose of determining eligibility and entitlement
 Experience in dealing with the general public
 Experience in the use of computers


November 2005 to June 2007 Service Canada (Human Resources and Skills Development Canada)
General Support Clerk (CR-03) Shediac and Moncton, New Brunswick
Input claimant’s application in computer system
Download claimant’s application from the Internet
Determine claimant’s commencing period
Locate and remove material from files when requested
Input records of employment in system
Open, sort and route incoming mail
Transfer claimant’s file to and from different offices

February 2005 to June 2005 iGate Mastech Professional Services
Corporate IT Recruiter Moncton, New Brunswick
Prepare and post notice and advertisements
Collect and screen applicants
Advise job applicants on employment requirements and terms and conditions of employment
Review candidate inventories
Contact potential applicants to arrange interviews
Co-ordinate and participate in selection and examination boards to evaluate candidates
Notify applicants of results of selection process and prepare job offers
Provide information or services such as employment assistance, counselling and recognition programs